Integrated eSolution
Introduction
To stay profitable and remain competitive day after day, Small and Midsize Businesses (SMBs) must manage their operations efficiently and cost-effectively -- while overcoming the unique challenges that SMBs face.
By proposing an integrated Bundle solution, Perceval offers now a new flexible scalable approach to telecommunication and networking services. This can help you to:
- Improve customer and business partner communications
- Align your business objectives with the right IP infrastructure
- Increase efficiency and productivity by focusing on your core Business Execution
- Meet your business requirements both now and in the future
The purpose of the VoIP/Security- Soho Bundle is to offer a global managed communication/security solutions for Small and Midize Enterprises (SME).
Technical Foundations
The integrated eSolution offers a global answer for all the telecom/internet needs of an SMB. We have choosen the best of breed products on the market according to adaptability, scalability, integration and Total Cost of Ownership (TCO) with the following components :
DSL Access
- DSL modem/router with VoIP capabilities
- Quality of Service (QoS) for VoIP to guarantee the best voice quality
VoIP
- Reduce call cost by using VoIP
- Free calls with other users of the Perceval VoIP system (eg.: other offices or teleworkers)
Security
- Fortinet Firewall with secure wireless access embedded
- Antivirus and IDS included with automatic updates
- Running with FortiOS operating system: ICSA-certified for antivirus, firewall, IPSec VPN and Intrusion detection
- Security policy can be applied according to time/day periods
- Firmware upgrade with new security signatures
Mail services
- POP3 mailboxes on Perceval mail servers with webmail access
- Or SMTP redirect for SMI with internal mail server
WiFi
- Secure wireless access for your LAN (compatibility: 802.11b and 802.11g)
- Dual external removable antennas for best WiFi coverage
Web presence
- Web space on a Perceval shared server monitored 24h/day
- Perceval shared server are located in our datacenters that features everything necessary to ensure the absolute best in uptime and reliability.
- One domain name is included in the hosting offer
Networking
- DHCP server capabilities
- Extended monitoring of the solution by Perceval
Teleworkers
- Remote access to the LAN for mobile users
- Link is secured by IPSec VPN
Adaptability
- DMZ capabilities
- Inter site VLAN capabilities
- Dual WAN capabilities for redundancy and/or load balancing
- Improved filtering capabilities
- More teleworkers profiles
Fonctional foundations
Managing integrated telecom/internet plaform requires high level of several fonctional skills. The installation and maintenance of secured controlled and integrated wan system accessible by mobile users demands strong competences that few SMBs company have. The fonctional foundations of the bundle enables SMB organizations to implement a comprehensive integrated functional solution.
Integration foundations
Split between firewall and WiFi AP
Firewall and WiFi Access Points (AP) are not installed at the same time by different people. WiFi AP has been placed behind the firewall and the broadband router (bad knowledge of network structure, no network doc) -> big security issue -> problem does not exist with bundle solution as WiFi is integrated in the firewall
More WiFi users of bigger WiFi coverage needed
A basic WiFi Access Point (AP) has been installed on the network but new WiFi users can't reach the AP as the WiFi coverage is too small for the building. A new AP has been installed but now two DHCP servers are running at the same time and lan traffic is blocked -> big cost as several people are not able to work before problem solved -> problem can be fixed easily with the bundle as we can use 2 standard external antennas (with cable extension) to improve the wifi range according to the building structure
Business drivers
Every technology component is justified by business drivers. The right IT and Telecommunication architecture is need to deserve your business. Many factors are influencing the evolution of a such an architecture.
Bundle options
Technical options
- DSL upgrade
- Additional Mailboxes
- Extended Mailboxes
- Shared server upgrade
- Additional Teleworkers profiles
- Additional VoIP account
- PSTN phones/DECT
- External WiFi antennas
Fonctional options
- Antispam filtering
- Web access filtering
- Secure SMTP for mobile users
- DMZ configuration
- Dual WAN configuration for redundancy and/or load balancing
- Static NAT mappings to access internal servers from the Internet
Integration options
- Onsite installation
- VPN link between offices
- VoIP integration with existing PBX
Services
Service Level Agreement (SLA)
- Incumbent SLA on dsl
- SLA on VPN concentrator availability
Maintenance contracts
A maintenance contract consists of a predefined chosen amount of hours that can be used for a one-year time period during business hours.
Hardware replacement contracts
- Contract for 8x5xNBD hardware replacement
Consulting services
- Consulting services related to integration option (package 1: VoIP integration with current PBX, package 2: Remote Office/Teleworking)
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