Support services

Manpower services

Consulting for Internet strategy and architecture.

Project management for Internet project management services.

Authoring for Web content creation services.

Engineering for Internet related computer programming services.

Installation for network, systems, application setup and field services.

Maintenance for services on customer's equipment, off-site and on-site.

Education for training in Internet technologies.

Service level guarantees

Network SLA (Service Level Agreement) is a contract specifying the quality of the network service that the customer expects from the service provider.

Operating system SLA is a service level agreement that addresses the recommended quality of operating system service objectives between the customer and the service provider. It provides a mutual understanding of service level expectations and forms a benchmark for performance assessment by measurements of clearly-defined objective operating system parameters.

Application SLA is a service level agreement that addresses the recommended quality of application service objectives between the customer and the service provider. It provides a mutual understanding of service level expectations and forms a benchmark for performance assessment by measurements of clearly-defined objective application service parameters.