Support services

Perceval's Support Services provide the operational expertise to maximise the business benefits of our product range. Our competent, professional and experienced staff are on call to manage the running of your online services.

Support Services range from a free initial consultation to full project management and consultancy. Perceval can design, deploy and maintain tailored packages that fit your individual business requirements.

Think of Perceval's Support Services as an insurance policy. Involving us early in the planning stage helps to prevent mishaps and if anything does go wrong, we will be there to sort it out. Our personal touch makes business relationships easier and our responsiveness ensures that your operational issues are never ignored.

When investing in Support Services, consider your organisation's current situation. The following factors should identify your support needs:

Pre-Deployment

• Do you have no current Web site or Internet connection and want to get these set up?
• Do you have existing Internet provision and want to change suppliers?
• Do you have complex operational issues, perhaps involving multi-site considerations or legacy equipment that you need to integrate into your new environment?

If any of these factors apply, then Perceval Consulting and Project Management services can give you answers.

During Deployment

• If you have existing Internet provision, do you want to maintain availability during the changeover?
• Do you need assistance in reconfiguring equipment?
• Do you need Web sites creating?

If these factors apply, Perceval Authoring, Engineering or Installation can assist you.

After Deployment

• Do you want Perceval to maintain all the supplied equipment?
• Do you want to outsource your entire IT operation to Perceval?
• Do you need training on the new systems?

Perceval Maintenance and Education can provide you with the support you need to maximise your investment in technology.